Bill Descriptions
Bill Line | Description |
Account Summary | This is a summary of the customer’s account information including their unique account number and other identifying information related to their service location. |
Electricity Usage | This represents the amount of electricity used during this billing period. The electricity price rates are set by the Ontario Energy Board (OEB). |
Delivery | This is the cost of delivering electricity to a customer’s home including the cost of maintaining the infrastructure. |
Regulatory | This is the cost of maintaining the provincial electrical grid system and operating the wholesale electricity market. It is managed by the Independent Electricity Systems Operator (IESO). |
Electricity Charges | These are the total charges related to electricity. |
Water Usage | This represents the amount of water used during this billing period. The rate is set by a customer’s local municipality. |
Utility Basic Charges | This is the fee for delivering water to the customer’s home and for the maintenance of piping infrastructure. |
Water Charges | This represents the total water charges for the customer’s account during this billing cycle. |
Security Deposit | The security deposit is a deposit that may be deducted from if there are payment issues or consistent late payments. When a customer moves out, the security deposit is returned if their account is in good standing. This can be waived by setting up PAP. Depending on utility and customer, this may be charged in 6 installments, or all at once. |
Water Service Fee | This is the fee that covers the cost of data collection and storage, producing the bills, and other administration-related costs. |
Paper Billing Fee | This is the fee for receiving a paper bill in the mail. The customer can eliminate this fee by turning on paperless billing in their user portal. |
Account Setup Fee | This is a one-time setup fee for opening a new account. |
Late Payment Fee | This fee is incurred when a customer makes a payment after the due date. The monthly late payment fee is determined by the building the tenant lives in, as well as if they are a residential or commercial customer. |
Charges Subtotal | This is the subtotal for the customer’s current billing cycle. |
H.S.T. | Harmonized Sales Tax. The current rate is 13% in Ontario. |
Balance Forward | If a tenant didn't pay off their bill completely in the previous month, the remainder is carried forward and reflected here. |
Total Charges | This is the total charge for a customer’s current billing cycle. |
Statement Summary | This is your statement summary for the current billing cycle. It provides the tenant with information on the statement date, the total amount due, and the payment due date. |
Average Usage | This chart shows the customer average daily electricity usage for the current billing cycle. |
Meter Information | This section displays the metering data retrieved from a customer’s meter this month. |
Detachable Slip | This section is only used if you are mailing in your payment. Detach along the dotted line and include it with your payment. |